Refunds will be made in the same form that the payment is received within 7 working days from the date of cancellation of order except in cases of disputes which may take its own course.

CANCELLATION

Can i cancel my order?
Yes, you can but you can do so within 6 hours of placing an order or before we have processed your order by contacting our customer care at ph:+91-8178487780.

When and how would I receive refund of order i have cancelled?
If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven’t paid for that. And if you have placed the order by using Credit/Debit card or Netbanking then we will issue a cash voucher of the same amount to your account with 30 days validity which you can use in your next purchase with us.

SHIPPING

How much time it would take to get me my order?
Normally, we ship your order within 24-48 hours of receiving the order and it takes 5 to 10 days to reach to your doorstep. (Delivery time may be exceeded depends upon your location).In case of any issue related to delivery of order, customer has to report us within 1 month from date of order shipping, no complaint after 1 month will be entertained.

How would Medono india intimate me when my order is dispatched from its warehouse?
We always keep you informed with the progress of your order. Once your order is shipped from our end, you will receive an SMS and an Email mentioning the shipping detail as Courier Company, Docket No etc.